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Returns & Exchange Process
How Do I Make a Return or Exchange?
To return or exchange an item, you will need a Return Authorisation (RA). This is a pre-filled form and will be given to you from Customer Service. Please print and enclose this document in when returning the unrequired item to ensure we can match the goods to you.
How Do I Get a Return Authorisation?
To obtain a RA, please contact our Customer Service team at [email protected] or use the Contact Us form within 30 days of delivery with the following information: product you are wanting to return, order or invoice number, and reason for return.
How Do I Send the Product Back?
Please note OPC Health only arrange collections, return labels or send out prepaid return satchels for orders we have incorrectly supplied. If your order has been incorrectly requested or is no longer required by yourself or business, you will need to incur the cost of returning the order to us. Freight charges for goods already shipped won't be refunded.
Returns
When Will I Get Credited?
Once you have sent the unrequired item back to the return address on the RA, our accounts team will credit the amount onto your account provided the goods are unopened and in a re-sellable condition.
Exchanges
You can proceed with either of the below ways:
Option 1
Send the unwanted item back to us with the return authorisation and once it has returned, we will use the credit to fund your new sales order (no guaranteed time frame for this but it means you are only charged once as long as there is no further difference to be paid).
Option 2
Place a new order for the required item so you have it as soon as possible, and once the unwanted item has returned to our warehouse with the return authorisation, you will receive a refund (your account is charged twice, but ensures you have the item ASAP).
