Close
Search
Filters
Manufacturers

Frequently Asked Questions

Clinical Services

Do you have an Orthotic patient service? show

Yes. We have facilities in Melbourne, Adelaide and Brisbane with fully qualified Orthotists who can help if you are a patient.

Please click here to contact us or here for more information on our Orthotic services.

Do you have a Prosthetic patient service? show

Yes. We have Prosthetic facilities in Adelaide (Prostek) and Brisbane (Brisbane Prosthetics and Orthotics) with fully qualified Prosthetists who can help if you are an amputee. For clients located in other areas, we recommend that you contact your local Rehabilitation provider, or the Australian Orthotic and Prosthetic Association (AOPA). 

Will I be charged a Consultation Fee? show

OPC charges a one-off Patient Consultation Fee of $55.00 (incl GST) payable on the date of your appointment. This charge is applicable for an Initial Assessment, Fitting or Evaluation Appointment, irrespective of an Orthosis Prescription. This Patient Consultation Fee is not refundable through any Funded Program.

The Patient Consulation Fee amount is deducted from the Payable Balance for any Orthosis prescribed, or Service provided.

What clinical services does OPC Health offer? show

OPC Health offers a range of Orthotic services throughout Melbourne and Regional Victoria. Click here to view to see more information or for a referral guide.

Where can I see an Orthotist in Victoria? show

Click here to see a full list of our Clinical Services locations in Melbourne and Regional Victoria.

Do I need a referral to see an orthotist? show

No, although it can be helpful if you have a complicated medical history.

Ordering

I need help with placing an order, who can I speak to? show

For help with online ordering, speak to one of our friendly Customer Service staff members on 03 9681 9666 or 1800 809 635 (outside of Melbourne) or download our helpful Online Ordering Guide.

Our online shop supports retail customers via Credit Card (Mastercard or Visa) and wholesale corporate account holders. To register for an OPC Wholesale Online Account, please download this form and return to sales@opchealth.com.au or fax to 03 9681 9366.

Orders may also be placed over the phone, fax or email. Click here for OPC Health contact details.

I have been trying to call your office, why do I keep getting an Answering Machine? show

All phone calls for OPC Sales Offices in other states are diverted to our national head office when not staffed. OPC head office is based in Melbourne. We apologise for any inconvenience that daylight savings and national time differences may have on our customers. Our general hours of trade are Monday to Friday, 8.30am to 5.00pm AEDST. On occasion, the office is staffed for extended hours. Should you wish to make an order, or account payment or enquiry out of normal office hours, we recommend registering for our Online Service (click here to download the registration form), or communicate by fax or email.

Do you sell direct to the public? show

OPC now has an Online Product Catalogue and Shopping facility, where the general public can purchased items though our secure site. Some of our products are intended for specialised Medical applications and may not be suitable or safe for the sale to the General Public. OPC reserves the right to decline the sale of these products and will advise upon the time of purchase.

OPC offers a separate direct ordering system to existing Wholesale Customers. Wholesale Customers must register for access into the Direct Ordering system.

You have such an extensive range of products, how do I know which one to order? show

OPC Health Sales Managers and Customer Service staff are equipped to help you with product queries, pricing, support and sizing. If you require further information or help with any of our products, please click here to contact us.

Do you have a range of knee braces? show

Yes, we a national agents for Townsend Design who are world leaders with the best range of knee braces including ready to fit and specialized custom made knee braces.

Please click here to contact us.

How do I know what size brace to order? show

Speak to Paul Coleman our Orthotic and Prosthetic product specialist if you need help with sizing, or alternatively we have sizing charts on our website with most of our products.

Please click here to contact us.

Do you offer recalibration services or repairs for Evaluation equipment such as Dynamometers or Pinch Gauges? show

OPC do not have a Service Department for the repair of Evaluation Equipment. OPC recommends the services of HK Calibrations for all repairs and calibrations of Dynamometers and Pinch Gauges.

HK Calibrations Head Office is located in North Rocks, NSW. Please call them directly on 1300 309 881. They have a network of offices nationally.

How do I know if a product is in stock? show

Products marked in stock ('YES' in pricing table) are ready for immediate shipping from our Port Melbourne warehouse. In the case where "No" appears in the Available column of the product pricing table, either we are waiting for a shipment from a supplier or the product must be special ordered. In either case you will be notified by phone with an estimated delivery date after placing your order.

Please contact Customer Service on 03 9681 9666 or 1800 809 635 (outside Melbourne metro) should you have an enquiry about the availability of any of our products.

Painmaster

What is the difference between using Painmaster and a TENS unit? show

Painmaster stimulates the repair of damaged tissue through microcurrent therapy. Download further information here.

Pricing, Payments & GST

Am I looking at Wholesale or RRP? show

Our online catalogue has two formats; RRP and Wholesale. RRP is the default setting and is open to the general public to browse and purchase items at reccommended retail prices. You are viewing RRP if you see RRP(AUD) in the pricing table.

The Wholesale system can only be accessed by registered OPC Health customers who have provided an ABN and have been granted access. You must login to the system using your unique username and password to view Wholesale prices. These prices are indicated in the pricing table by WSP(AUD). To obtain access as a wholesale customer, please contact OPC Health.

Items that must be prescribed by a practitioner or have the potential to be misused have been blocked to retail users in the interest of public safety.

Why is the price showing $0.00? show

www.opchealth.com.au is a distribution site for both retail and wholesale products. Among the thousands of products OPC Health supplies many of these are specific to the Allied Health and Prosthetic and Orthotic industries. Most of these items do not display a RRP ($0.00 will appear) as we currently do not supply them direct to the retail market. Please Login to view wholesale pricing.

I am a practitioner, how do I access Wholesale and Special Pricing? show

To access OPC Health wholesale pricing, businesses with an ABN are required to register their details and be supplied with an online account. Please download this form and return to sales@opchealth.com.au to register.

Wholesale account holders are able to view Monthly Specials and customer special pricing (if applicable).

Should any item price read $0.00 in the pricing table when you are logged in to your online account, please contact OPC Health via email: sales@opchealth.com.au or 1800 809 635 (Melb 03 9681 9666) to check availability.

I have a wholesale account, why is your site asking me to enter credit card details for payment? show

Wholesale customers using a registered online account login are not required to enter credit card details at the checkout. If you are asked to enter a credit card for payment, you are not logged in to our site. Click login and enter your details.

If you have forgotten your details or wish to create an online account please contact OPC Health on 03 9681 9666 or sales@opchealth.com.au.

How is GST displayed on your website? It appears on some items and not others. show

GST is applicable on some items in the OPC Health range. GST status is always noted next to the price or in the pricing table. 'ex GST' indicate GST is applicable. The GST will be calculated in the Shopping Cart when you checkout. Products that are GST exempt are noted with “GST exempt”.

Products

Shipping & Delivery

What freight method does OPC Health use? show

The standard shipping method for all orders placed through opchealth.com.au is Australia Post Registered Post. Due to the high value of our products, this is currently the only available option for online orders. We use this premium service to ensure fast and safe delivery of your goods.

Standard online freight is $18.70. Orders over 20kg will be charged an additional freight fee. We will contact you before your item(s) are shipped to confirm this charge.

If you are a health practitioner with an ABN, contact us for your online shipping rates. 

How long will my order take to arrive? show

For items in stock, orders placed before 3pm Mon-Fri will be shipped the same day. Please see approximate delivery times below. 

 Melbourne Metro: 1-2 days    Regional Victoria: 2-3 days
 New South Wales: 3-4 days    South Australia: 3-4 days
 Australian Capital Territory: 3-4 days    Queensland: 3-4 days
 Tasmania: 3-5 days    Western Australia: 5-7 days
 Northern Territory: 5-7 days    


Please note the above time frames are approximate and do not apply during periods of high demand. If your order is urgent, please contact Customer Service on 03 9681 9666 or 1800 809 635 during normal business hours (AEDT).

Can I check the status of my order? show

Yes, your order history is listed in 'My Account'. If you have any queries about the status of an order, your intended delivery address or items on backorder contact OPC Health Customer Service on sales@opchealth.com.au, 03 9681 9666 or 1800 809 635 (outside Melbourne metro).

My order still hasn't arrived, what can I do? show

Please call Customer Service on 03 9681 9666 or 1800 809 635 (outside Melbourne metro) if your order does not arrive within the time frame for your area listed above.

Wholesale Customers

How do I set up a Wholesale Account? show

To register for an OPC Wholesale Online Account, please download this form and return to sales@opchealth.com.au or fax to 03 9681 9366. Please note only ABN registered customers are eligible for wholesale access.

How do I change my account details? show

Your password can be changed in the My Account section of your Wholesale Login. Please contact Customer Service sales@opchealth.com.au or 03 9681 9666 if you would like to add additional delivery addresses, change your username, email, phone number or business name.

How can I access account information including invoices? show

Your Wholesale Account gives you the option to view, print or pay invoices. Go to the My Account area after you have logged on and select Purchase History to view and print invoices and credits, Order Inquiry to see the status of your orders and Pay My Account to view your balance and pay invoices securely with a credit card.

Do you have a recent hard copy catalogue? show

The 2016/2017 Products and Equipment Catalogue is now available. This concise edition includes everyday practice supplies, equipment and a wide selection of our bracing and orthotics range, in a handy desk top companion to our Online Catalogue. Please contact Customer Servicesales@opchealth.com.au or 03 9681 9666 if you would like a copy of our latest catalogue.