Ordering FAQ

General Help

Click here for help with placing an order, navigating our product catalogue, OPC Health hours of
operation and clinical services.

I need help with ordering, who can I speak to?
I have been trying to call your office, why do I keep getting an Answering Machine?
Do you sell direct to the public?
You have such an extensive range of products, how do I know which one to order?
Do you have a range of knee braces?
How do I know what size brace to order?
Do you have a Orthotic patient service?
Do you have a Prosthetic patient service?
Do I have to pay a Consultation Fee?
Do you offer recalibration services or repairs for Evaluation equipment such as Dynamometers or Pinch Gauges?

Availability & Freight

Product availability, freight charges and shipping times and methods.

How do I know if a product is in stock?
What freight method does OPC Health use?
How long will my order take to arrive?
Can I check the status of an order?
My order still hasn't arrived, what can I do?

Pricing, Payments & GST

For information on RRP and wholesale customer pricing and our payment system. Click here to download a GST fact sheet.

Am I looking at Wholesale or RRP?
Why is the pricing showing $0.00
I am a practitioner, how do I access Wholesale and Special Pricing?
I have a wholesale account, why is your site asking me to enter credit card details for payment?
How is GST displayed on your website? It appears on some items and not others.

Can't find the answer you're looking for? Call 03 9681 9666 or email sales@opchealth.com.au us
for a prompt response.

New Directions with Water Resistant Casting

New Delta-Lite® Plus, Delta-Cast® Elite and Delta-Dry® water resistant casting products launched by BSN assist patients in continuing normal routines at home and at work without having to worry about keeping their cast dry.

Enjoy a Good Night's Sleep with Mediform

Mediform Adjustable Collection memory foam pillows offer a simple but effective concept in a high quality range of pillows. Mediform Pillows are suitable for back sleepers and side sleepers.

New ASO Vortex Ankle Brace

ASO® Vortex Ankle Brace combines the proven technology of the ASO Ankle Braces's famous strapping system with a new low profile design.

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